Privacy Policy

We, AHMED BALFAQEEH General Trading LLC, is a company incorporated in Dubai, United Arab Emirates with commercial registration number 42273located in Alsanabel building 403 , Bani yas square , Deira, Dubai, U.A.E, Post box 5378.

www.abtco.net is our ecommerce site and in this privacy policy “you” mean any person submitting any data to us and “we” mean AHMED BALFAQEEH General Trading LLC. If you have any comments or suggestions, we will be pleased to receive them by emailing us at INFO@ABTCO.NET  or alternatively you may call us on +971 4 2225560.

Data protection is a matter of trust and your privacy is of paramount importance to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

DATA COLLECTION & USE

We may collect various information if you seek to place an order to us for a product on the Site.
We collect, process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; identify visitors on our website; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

COOKIES
It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.

Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than page of our site, for example. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognize that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to two years, after which they will be automatically deleted. These cookies allow us to collect and analyze data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.

The cookies used by us are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.

Our website gathers information that could be useful in tailoring our adverts and online offer to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using click stream analysis. Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.

Cookies from specific business partners are allowed by us for the purpose of tailoring their adverts to your tastes and browsing habits, so cookies from some of our partners may be stored on your computer when you visit our site. These cookies are temporary/permanent cookies, which will be automatically deleted from your computer at the end of their lifespan (14 days to 2 years). As with our cookies, these third party cookies do not collect any personal information. The data stored is collected at certain times, allowing these companies to see which products have been viewed most frequently but this is done completely anonymously under randomly designated user ID numbers. Therefore, this data will never be pooled with any personal information you have given to us. Third party cookies have the sole purpose of allowing our partners to advertise products that may interest you.

I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept our website cookies but block our partners’ cookies, you can set your browser to block third party cookies.
Usually, your browser’s help section will provide information on how to change your cookie settings

 

LOG INFORMATION
Every time you visit our website, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to abtco.net, how much information has been stored and which browser you have been using.
Once we have all this information, all IP addresses are deleted or anonymied. Anonymization means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research.
The anonymous information stored in this log file is then used to improve the shopping experience on our website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.

 

I hereby give my permission to ABTCO.NET to analyze and use protocol data to develop and optimize their online shop.

 

SECURITY
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

 

CONSENT
By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity.

 

YOUR RIGHTS
If you are concerned about your data you have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at INFO@ABTCO.NET.

Delivery/Shipment Policy

Your order is very important to us, which is why we want to make sure that your product arrives on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.

We will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Please note that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

  • Within UAE delivery shall take up to 3-5 business days for the third-party to deliver the order to your doorstep
  • Shipping charges will be applied according to the weight, which is already preferred.
  • Processing and shipping orders will be done from Saturday to Thursday.
  • Shipping of products varies, hence, while making an order; you will be informed by when your specific order will be available for shipping.
  •  Delivery day counting will start from the date of the order confirmation based on the product availability.
Refund Policy
There is no refunding ,but if you are not 100% satisfied with your purchase from us or some Error happened . Follow the steps below:

  • Contact our office via the Contact Us page to initiate the process.
  • Let us know the issue and we will contact you to solve it.

Refunds will be done only through the Original Mode of Payment.

Please note that the following conditions must be met for an error:

  • Double entry payment has been made by mistake.

A total damaged item has been received in case of purchasing, a picture of the item should be provided in the same day of receiving